⚠️ Recent scam attempts impersonating our sales team have caused customer losses
Alert! New Scam Impersonating Hystou Sales
Multiple similar cases have occurred recently, with total losses reaching hundreds of thousands of yuan
Scam Case Showcase
Case 1: False Discounts Luring Transfers
Scam Method:
Fraudsters impersonate Hystou sales representatives, falsely claiming that “tax policies” have rendered previously communicated payment accounts temporarily unusable. They deceive customers into changing accounts and making payments.
Deception Process:
After communicating with our Hystou sales representatives, scammers use email addresses differing by only one letter to deceive customers into changing payment accounts. Verify the sole official Hystou email domain is “@hystou.com”; all other suffixes are counterfeit.
Case 2: Fake Contracts to Defraud Deposits
Scam Method:
Scammers provide forged Hystou contracts, requiring customers to pay a 30% deposit first, promising to arrange production and delivery upon receiving the deposit.
Deception Process:
Customers contact scammers through third-party platforms, who provide seemingly legitimate contracts and company information. Customers trust them and pay the deposit, only to be blocked afterward.
Verify Sender
All official emails come from @hystou.com domain. Do not trust emails from other domains.
Secondary Confirmation
For important matters, please confirm by phone through our official customer service hotline 0086-755-8920 8532 / 0086-136-3259-1271.
Reject Private Operations
Reject any requests for private transfers or bypassing official platforms. All transactions should be conducted through official channels.
Frequently Asked Questions
All Hystou official emails come from the@hystou.comdomain. Please check the spelling of the email address carefully. Scammers may use similar but not identical domains, such as@hystou-info.comor@hystou-office.cn.
Hystou will not change payment accounts arbitrarily. Suppose there is a special need to change. In that case, we will simultaneously publish notifications through three channels: official website announcements, official emails, and the customer service hotline, and require customers to confirm by phone through the customer service hotline.
If you discover suspected fraud, please take the following measures immediately:
- Stop any further financial transactions
- Call Hystou’s official customer service hotline 0086-755-8920 8532 / 0086-136-3259-1271 to verify
- Keep all communication records and transfer receipts
- If you have suffered losses, report to the local public security bureau immediately
You can obtain the latest official account information by clicking the “View Official Payment Account” button at the top of this page. For security, we recommend that you verify account information through official channels before each transaction, and do not operate based solely on memory or previous records.
If you have suffered fraud losses, we recommend taking the following measures to try to recover your losses:
- Report to the local public security bureau immediately, providing a detailed fraud process and evidence
- Contact your bank to try to freeze or recover the transferred funds
- Provide relevant information to the Hystou official, and we will try our best to assist your investigation
- Follow the progress of the public security bureau’s case and cooperate with subsequent investigation work