Hystou.com has built up solid partnership with all big four shipping companies: DHL, UPS, FEDEX and TNT to provide professional worldwide door-to-door delivery, and for small orders our partership with Post Service company can make sure giving your cheapest shipping cost and reasonable shipping time.
Items will be shipped out in the following business days after you have checked out. In general, it may take about 1 to 2 business days for delivery, qty OEM producing orders may take about 7 to 15 days depends on the exact order. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. You can see the shipping cost clearly when checkout, and the rates are non-negotiable. For offline qty orders we will confirm shipping cost for the exact order on the quotation to exact customer.
How long will it take for my item to reach me?
Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, express like DHL or UPS, it takes about 3-5 business days for delivery; post service takes from 7 to 30 days.
How can I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.
What should I do if my shipment never arrives?
Please allow up to 30 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website or live chat. We will get back to you quickly.
How do I ship items to a different address?
During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address.