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Return and Refund

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your receiving the goods. 
 
1. Please email info@hystou.com to request a refund and we will assign you a tracking code.
 
2. Mail your returned item to:
     Hystou Technology Co Limited
     Contact: Mr. Chen
     Tel: +86-755 8920 8532, Mobile: 189 2676 6785
     Room 702, Bantian Center Building
     Bantian Street, Shenzhen
     Guangdong, China. 518000
 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 
 
Return Exceptions
 
Some items can not be returned if they are opened. These include music, software, and video games.
 
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 
 
Restocking Fee
 
All items are subject to zero restocking fee. We do not refund the original shipping and handling that you paid on the order. 
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